pb999's Privacy Policy

1. Introduction & Scope of Policy

pb999 is an online gaming platform that provides live casino, cricket betting, and slot games services for users in Bangladesh. Your personal privacy is very important to us. This privacy policy explains how pb999 collects, stores, uses, and protects your information.

This policy applies to the pb999 website and all related services. By using our platform, you will be considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

2. What Information We Collect

When registering on the pb999 platform and using our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or other identity document details
• Payment method details (bKash, Nagad, or Rocket account number)
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Logs of the time and activity during your use of the platform
• Transaction history and gaming activity
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from identity verification services or payment processors. This information is used solely for fraud prevention and account security.

3. Purposes for Using Your Information

pb999 uses your information for the following lawful purposes:

• Account management: To create, verify, and maintain your account.
• Age verification: To ensure access is limited to individuals aged 21 or older.
• Payment processing: For deposits, withdrawals, and bonus payments.
• Customer support: To resolve your inquiries and complaints.
• Security and fraud prevention: To identify and prevent suspicious activity.
• Service improvement: To enhance the user experience and add new features.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To monitor user gaming behaviour and identify potential issues.

4. Information Sharing & Disclosure

In certain circumstances pb999 may share your information with the following parties:

4.1 Service Providers

With trusted third parties that assist in operating our platform, such as payment processors, identity verification services, and technology infrastructure providers. These parties may only process information in accordance with our instructions and are obligated to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose necessary information in response to a legal claim, court order, or a lawful request from a government authority.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new owner. We will notify you in advance in such circumstances.

4.4 With Your Consent

For any purpose other than those mentioned above, we will always obtain your explicit consent before sharing your information.

5. Cookie Policy

The pb999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: Help remember your preferences.
• Analytics cookies: Used to understand how users interact with the platform.
• Security cookies: Used to detect fraudulent activity.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may cause some parts of the pb999 service to not work properly.

6. Data Retention & Security

6.1 Retention Period

We will retain your information for as long as your account is active or as needed to provide our services. Even after account closure, information may be retained for a specified period for legal obligations, dispute resolution, or contract enforcement.

6.2 Security Measures

pb999 uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Passwords and sensitive data stored using hashing
• Regular security audits and vulnerability assessments
• Restricted employee access — only employees who need it can view your information
• Server-side firewalls and intrusion detection systems

7. Your Rights

As a pb999 user, you have the following rights over your own information:

7.1 Right of Access

You may request from us at any time to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or active disputes.

7.4 Right to Restrict Processing

You may request that certain uses of your information be restricted, particularly if you raise a question about the accuracy of the information.

7.5 Right to Withdraw Consent

If you have given us consent for a specific purpose, you may withdraw that consent at any time. However, processing carried out before the withdrawal will not be affected by it.

To exercise the above rights, please contact our support team. We will review your request and respond within a reasonable time.

8. Protection of Minors' Information

pb999 is intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process must be completed at the time of registration. If we become aware that information has been collected from a minor, we will immediately close the relevant account and delete the information.

9. International Data Transfers

Our servers and service providers may be located in various countries. If your information is transferred to another country, we will ensure that adequate data protection measures are in place in that country. We enter into data protection agreements with all relevant service providers.

10. Third-Party Websites

The pb999 platform may occasionally contain links to third-party websites. These websites operate completely independently and pb999 is not responsible for their privacy policies. You are advised to read the privacy policy of any third-party site before visiting it.

11. Changes to Policy

pb999 reserves the right to update this privacy policy at any time. We will update this page before changes take effect and change the "Last Updated" date at the top of the page. For significant changes, we will send a notification to your registered email address.

If you continue using pb999 after changes are made, it will be assumed that you have accepted the updated policy. You are therefore advised to check this page regularly.

12. Applicable Law & Jurisdiction

This privacy policy is governed by and will be interpreted in accordance with applicable law. Any dispute relating to this policy or pb999's services will be resolved through the relevant legal authorities.